OL2000 crashing when printing email

March 22nd, 2010
  • good day all,
    I have an XP Pro machine with OL2000 loaded on it, that for the past 3 weeks crashes the O.S. and does an automatic reboot whenever the user clicks on the print icon or goes to file--> print pulldown for an email. I have the same setup on my cpu along with 10 others who do not presently have this kind of problem, I have gone to the MS knowledge base and find no articles that might be related to this, so now I need to ask for help.
    what I have done so far is uninstall OL completely and reinstalled (without service packs) to see if that would fix the problem, it did not. I also removed the printer (hp 2600 on the network) and put it back on, still crashes.
    This has plenty of ramm (512), disk has 50+ gig free.
    The user has administrator privilgies. I am thinking that maybe there is a program he has loaded that might have changed something in the registry since it is causing this to crash the O.S. but i have not had a chance to go that far into my investigation. I would think that if a program did change some registry files, when I did a full uninstall and reinstalled of OL2000 it would have been fixed.
    Any ideas from the guru's out there? If you need more info. let me know.
    Thank You in advance!
    hal


  • Heres another one to try based on the avenue Starl is following. If you can print from OL to another network printer then chances are that it is a dodgy print driver. Especially if creating a new outlook profile didn't work. Although you are using a network printer you will still obviously have local drivers for your printer, delete these from your registry. Do the following
    Start>run>regedit
    Hkey_Local_Machine>System>CurrentControlSet>Control>Print>Environment>Windows NTX86>Version>Your printer.

    Delete your printers folder completely, and reboot.
    Before you do any of this delete your local printer connection, and backup the registry.
    I have read instances where installing other programs have overwritten one of the printer .dlls. Based on the info you have already given, this is a possibility.

    Hope this helps


  • I'm going to stick with the rotten profile theory for now - they've caused me (or clients) lots of problems in the past.

    I haven't looked into the default crash setup in XP.. I know in 2000 you had to go in and tell it not to reboot right away...

    the cleaner.. hmm - lemme see on that: here ya go (http://support.microsoft.com/support/kb/articles/Q219/4/23.ASP)


  • an uninstall never really is a complete uninstall.
    There's an additional cleaner program on the 2000 cd to run if you want to do a complete uninstall.

    it just started crashing 3 weeks ago? but was fine before then?
    other programs can print just fine?

    is there another printer you can test on?

    have you tried printing from another profile on that pc? It is possible that the profile is corrupt.


  • you created totally new OS profile?

    hmm

    I assume when you reinstalled the printer driver, you had the system overwrite the existing?
    Using the latest drivers? checked the versions with a working copy?

    Possible user is using custom programs that no one else has? If so, a reinstall of the OS may not fix the problem. Eventually, you'd be back at square one.

    Have you tried printing from the different OL folders? Try printing a task (yes, I'm stretching it!).

    everyone have the same version of Outlook and OS? service patches installed?

    I've done some searching online.. found an article where adobe caused problems but no other program. Before the probs had occurred, the user had unplugged the network cord..
    strange reason for problems to start, but...
    the solution.. total reinstall, checking interference w/each program...

    have you checked the event log for any information?


  • hey starl,
    thanks for the quick response. i have not done the cleaner program from the disk, always did it manually with the help from KBA 219423. where would i find that cleaner-- i don't see an cleaner.exe or anything that would tell me it would be the file, do you know the name of that file?

    it just started crashing 3 weeks ago? but was fine before then?
    other programs can print just fine?
    yep, the darndest thing, it prints from word access excel no problems, and other proggys with no problems.

    have tested it with another printer on the network (hp2230) and had no problems printing emails.

    i could setup another profile in outlook but not right away. i will when i get a chance and let you know how that makes out.

    i wish i could settle on it being the driver for the hp 2600 printer but myself using same one for XP and several others not having the same issue i tend to think it is either OL or XP and XP is NOT supposed to do this crashing and rebooting automatically, right Uncle Bill?! :)


  • darren, i will try what you suggest.. will post later with results.

    thanks

    starl, everybody with same OS and patches from both OL and XP.

    i did not see any thing in the event viewer that was of much help-- but i'll look again since i just crashed it a few minutes ago, just i case i missed something.

    thanks, guys.


  • tried the different profile theory-- surprisingly it still crashed!

    anyother tricks up the sleeve anybody can suggest????

    beside reloading the O.S.???







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